Refund policy

Return & Warranty Policy – GadgetGuruSRQ.com

Effective Date: 9/1/2026
Applies to: All purchases and repair services through GadgetGuruSRQ.com and associated locations.

1. General Product Sales (Accessories, Parts & Merchandise)

  • No Refunds. All product sales are final. We do not offer refunds on any products under any circumstances.
  • 30-Day Exchange Policy. Within 30 days of the original purchase date, you may exchange a product only if it is the wrong size or is defective upon receipt.
    • The item must be unused, in its original packaging, and accompanied by proof of purchase.
    • Exchanges are limited to the same or equivalent item (subject to availability).
    • Shipping costs for exchanges are the customer’s responsibility unless the product was shipped incorrectly or arrived defective.

2. Handheld Devices

  • 30-Day Warranty. Purchases of handheld devices are covered by a 30-day limited warranty.
    • If the device is not functional, we will replace it with a working unit of the same or equivalent model (subject to availability).
    • To initiate a replacement, the original device must be returned to us along with the original receipt/proof of purchase.
    • Once we receive and verify the original device and receipt, we will ship a replacement to you.

3. Repair Services

  • Refunds for Unrepairable Devices. If we determine that a device is unrepairable, a refund of the repair fee may be issued on a prorated basis.
    • We retain up to $50 as a non-refundable labor and service fee.
    • Any remaining balance after this fee may be refunded.
  • Return of Original Parts. All original parts removed during the repair will be returned to you. Please note that these parts may not be in the same condition as when they were removed due to the nature of the repair process. In some cases, full restoration of the original condition is not possible.
  • Successful Repairs – 90-Day Warranty. All completed and successful repairs are covered by a 90-day limited warranty from the date of service completion. This warranty covers defects in workmanship and the specific parts/labor related to the repair performed.

4. Warranty Limitations & Exclusions

  • The 90-day repair warranty is automatically void if the device sustains a cracked screen or any other physical damage after the repair is completed.
  • The warranty does not cover damage caused by accidents, misuse, liquid exposure, unauthorized modifications, or subsequent repairs performed by third parties.
  • LCD Breakage Coverage. In certain cases, limited LCD breakage coverage may be available. When applicable, this coverage will be clearly disclosed and noted on your receipt or service invoice. Coverage terms, limitations, and any additional fees will be specified at that time.
  • Handheld device warranties are limited to functional defects and do not cover physical damage, liquid damage, or normal wear and tear.

5. How to Initiate an Exchange, Replacement, or Warranty Claim

Please contact us with your order/repair number, proof of purchase or service receipt, and a clear description of the issue. We will provide instructions for the exchange, replacement, or warranty evaluation process.

6. Additional Notes

  • This policy applies to all transactions unless otherwise stated in writing on a specific receipt or invoice.
  • GadgetGuruSRQ reserves the right to update this policy at any time. The version in effect at the time of purchase or service governs that transaction.

For questions regarding this policy, please contact us through the contact information listed on GadgetGuruSRQ.com.

Thank you for choosing GadgetGuruSRQ.